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Refund Policy
We want you to have an amazing time in Punta Cana. Please read this before purchasing your pass.
Last updated: June 2, 2026
The short version
All PuntaPass purchases are final and non-refundable. Once your pass is activated, no refunds will be issued under any circumstances â including unused passes, change of plans, early departure, or dissatisfaction with partner businesses. By completing your purchase, you agree to this policy in full.
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Why we have this policy
We know a strict no-refund policy can feel surprising, so we want to be upfront about why it exists.
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PuntaPass is a digital access product. The moment your pass is activated, you have full access to every partner discount for your entire pass duration. Unlike a hotel room or a flight seat, we can't "re-sell" that access once it's been granted. Our partners are notified, your QR code is live, and your savings are ready to use the second you tap "confirm."
We price our passes fairly and clearly â including offering referral codes and a one-time free code for first-time visitors â so that every purchase feels like a genuinely good deal before you make it.
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What is not refundable
The following situations do not qualify for a refund, credit, or exception of any kind:
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Change of plans
Trip cut short, early departure, or travel changes after purchase.
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Unused passes
Activated passes that were never or rarely used.
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Partner experience
Dissatisfaction with a specific partner business or service.
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Technical issues
Device loss, phone replacement, or app access problems.
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Forgotten expiry
Passes that expired before you had a chance to use them.
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Buyer's remorse
Deciding after purchase that you no longer want the pass.
What if I accidentally bought the wrong pass?+
If your pass has not yet been activated and you contact us within 2 hours of purchase, we will do our best to work with you. Once a pass is activated, all sales are final. Please double-check your selection before confirming payment.
What if a partner business was closed when I tried to visit?+
Individual partner closures do not constitute grounds for a refund, as PuntaPass provides access to a network of hundreds of businesses. We recommend checking partner hours in the app before visiting.
I set a future start date but my trip got cancelled. Can I get a refund?+
We understand travel plans change â and while all purchases are final and non-refundable, we don't want your pass to go to waste. If your trip is cancelled, contact us at hello@puntapass.com before your start date. We can extend your start window up to 12 months from your original purchase date. Once extended, you'll see a 'Start my pass now' button on your account â tap it any time you're ready and your pass activates instantly.
Can I change my trip start date after purchasing?+
Yes â you can update your start date once before your pass activates. Simply visit your account dashboard and update your arrival date. After your pass activates, the date is locked and cannot be changed.
Can I transfer my pass to someone else?+
Passes are non-transferable and tied to the verified account and device they were activated on. They cannot be transferred, gifted, or reassigned to another person or account.
What if there's a technical problem on your end?+
If a verified outage on our platform prevents you from accessing your pass for an extended period, we will assess the situation and may offer a pass extension at our sole discretion. This is the one scenario where we will proactively reach out to affected users.